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Managing Knock Your Socks Off Service (Knock Your Socks Off Series)
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Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases)
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The Big Book of Customer Service Training Games (Big Book Series)
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Customer Service Training 101: Quick and Easy Techniques That Get Great Results
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Managing Knock Your Socks Off Service (Knock Your Socks Off Series)
Author: Chip R. Bell
Manufacturer: AMACOM/American Management Association
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The Big Book of Humorous Training Games (Big Book of Business Games Series)
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Great Customer Service on the Telephone (Worksmart Series)
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Exceptional Customer Service: Going Beyond Your Good Service to Exceed the Customer's Expectation
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Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It!
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Beyond "Hello": A Practical Guide for Excellent Telephone Communication and Quality Customer Service
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Customer Service for Dummies
Author: Karen Leland
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Best Practices in Customer Service
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Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
Author: Performance Research Associates
Manufacturer: AMACOM
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Knock Your Socks Off Service Recovery (Knock Your Socks Off Series)
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Knock Your Socks Off Answers: Solving Customer Nightmares and Soothing Nightmare Customers (Knock Your Socks Off Series)
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Delivering Knock Your Socks Off Service
Author: Kristin Anderson
Manufacturer: AMACOM
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Sustaining Knock Your Socks Off Service (Knock Your Socks Off Series)
Author: Tom Connellan
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