Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases)
Author: Robert Bacal
Manufacturer: McGraw-Hill
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The Big Book of Customer Service Training Games (Big Book Series)
Author: Peggy Carlaw
Manufacturer: McGraw-Hill
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Customer Service Training 101: Quick and Easy Techniques That Get Great Results
Author: Renee Evenson
Manufacturer: AMACOM
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Customer Service For Dummies (For Dummies (Business & Personal Finance))
Author: Karen Leland
Manufacturer: For Dummies
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Exceptional Customer Service: Going Beyond Your Good Service to Exceed the Customer's Expectation
Author: Lisa Ford
Manufacturer: Adams Media
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Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It!
Author: Jeff Gee
Manufacturer: McGraw-Hill
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Coaching Knock Your Socks Off Service
Author: Ron Zemke
Manufacturer: AMACOM
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The Customer Service Training Tool Kit : 60 Training Activities for Customer Service Trainers
Author: Jeff Gee
Manufacturer: McGraw-Hill Companies
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Beyond "Hello": A Practical Guide for Excellent Telephone Communication and Quality Customer Service
Author: Jeannie Davis
Manufacturer: Now Hear This
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Customer Service for Dummies
Author: Karen Leland
Manufacturer: For Dummies
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180 Ways To Walk The Customer Service Talk
Author: Eric Harvey
Manufacturer: Walk the Talk Company
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Best Practices in Customer Service
Author: Ron Zemke
Manufacturer: AMACOM
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Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
Author: Performance Research Associates
Manufacturer: AMACOM
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Crisp: Telephone Courtesy & Customer Service, Third Edition: Achieving Interpersonal Impact in Business (Fifty-Minute Series.)
Author: Lloyd C. Finch
Manufacturer: Crisp Learning
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Telephone Skills from A to Z: The Telephone Doctor Phone Book (Crisp Fifty-Minute Series)
Author: Nancy J. Friedman
Manufacturer: Thomson
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Crisp: Call Center Success: Essential Skills for CSRs (Crisp Fifty-Minute Series)
Author: Lloyd C. Finch
Manufacturer: Crisp Learning
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Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone
Author: Stephen Coscia
Manufacturer: CMP Books
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Customer Service 101: Basic Lessons to Be Your Best
Author: Renee Evenson
Manufacturer: Bull`sEye Publishing
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Customer Service over the Phone
Author: Stephen Coscia
Manufacturer: Backbeat Books
ListPrice: $14.95
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Telephone Skills from A to Z: The Telephone "Doctor" Phone Book (A Fifty-Minute Series Book)
Author: Nancy J. Friedman
Manufacturer: Crisp Publications
ListPrice: $12.95
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