Quick Team-Building Activities for Busy Managers: 50 Exercises That Get Results in Just 15 Minutes
Author: Brian Cole Miller
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Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases)
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The Big Book of Customer Service Training Games (Big Book Series)
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The Big Book of Humorous Training Games (Big Book of Business Games Series)
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Customer Service For Dummies (For Dummies (Business & Personal Finance))
Author: Karen Leland
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Superior Customer Service: How to Keep Customers Racing Back to Your Business--Time Tested Examples from Leading Companies
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Great Customer Service on the Telephone (Worksmart Series)
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Exceptional Customer Service: Going Beyond Your Good Service to Exceed the Customer's Expectation
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Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It!
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Coaching Knock Your Socks Off Service
Author: Ron Zemke
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The Customer Service Training Tool Kit : 60 Training Activities for Customer Service Trainers
Author: Jeff Gee
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Beyond "Hello": A Practical Guide for Excellent Telephone Communication and Quality Customer Service
Author: Jeannie Davis
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Customer Service for Dummies
Author: Karen Leland
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Best Practices in Customer Service
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Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
Author: Performance Research Associates
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Customer Service Training (Astd Trainer's Wordshop) (Astd Trainer's Wordshop)
Author: Maxine Kamin
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Monitoring, Measuring, & Managing Customer Service
Author: Gary S., PhD Goodman
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