Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
Author: Jeffrey Gitomer
Manufacturer: Bard Press
ListPrice: $30.00
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The Big Book of Customer Service Training Games (Big Book Series)
Author: Peggy Carlaw
Manufacturer: McGraw-Hill
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Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
Author: Performance Research Associates
Manufacturer: AMACOM
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The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change
Author: Stephen R. Covey
Manufacturer: Free Press
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Managing Knock Your Socks Off Service (Knock Your Socks Off Series)
Author: Chip R. Bell
Manufacturer: AMACOM/American Management Association
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Managing Knock Your Socks Off Service (Knock Your Socks Off Series)
Author: Chip R. Bell
Manufacturer: AMACOM
ListPrice: $17.95
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Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases)
Author: Robert Bacal
Manufacturer: McGraw-Hill
ListPrice: $9.95
Offer: $9.95
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Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It!
Author: Jeff Gee
Manufacturer: McGraw-Hill
ListPrice: $14.95
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Coaching Knock Your Socks Off Service
Author: Ron Zemke
Manufacturer: AMACOM
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Exceptional Customer Service: Going Beyond Your Good Service to Exceed the Customer's Expectation
Author: Lisa Ford
Manufacturer: Adams Media
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Sustaining Knock Your Socks Off Service (Knock Your Socks Off Series)
Author: Tom Connellan
Manufacturer: AMACOM
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Great Customer Service on the Telephone (Worksmart Series)
Author: Kristin Anderson
Manufacturer: AMACOM
ListPrice: $10.95
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Beyond "Hello": A Practical Guide for Excellent Telephone Communication and Quality Customer Service
Author: Jeannie Davis
Manufacturer: Now Hear This
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Knock Your Socks Off Service Recovery (Knock Your Socks Off Series)
Author: Ron Zemke
Manufacturer: AMACOM
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Best Practices in Customer Service
Author: Ron Zemke
Manufacturer: AMACOM
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Knock Your Socks Off Answers: Solving Customer Nightmares and Soothing Nightmare Customers (Knock Your Socks Off Series)
Author: Kristin Anderson
Manufacturer: AMACOM
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Customer Service for Dummies
Author: Karen Leland
Manufacturer: For Dummies
ListPrice: $21.99
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Tales of Knock Your Socks Off Service: Inspiring Stories of Outstanding Customer Service (Knock Your Socks Off Series)
Author: Kristin Anderson
Manufacturer: AMACOM
ListPrice: $16.95
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The BUZZ: 50 Little Things That Make a Big Difference to World-Class Customer Service
Author: David Freemantle
Manufacturer: Nicholas Brealey Publishing
ListPrice: $15.00
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